About

AI Software Firms Shift from Per-User to Work-Based Pricing Models

Published
Score
17

Why it matters

Major AI software vendors are abandoning per-seat licensing in favor of consumption-based pricing tied to work output. Salesforce now charges for "agentic work units," while Workday bills based on "units of work" completed. OpenAI CEO Sam Altman has signaled the industry will shift toward "selling tokens"—the computational units underlying AI processing—positioning artificial intelligence as a utility priced like electricity or water.

A Goldman Sachs analysis of roughly 40 software and internet companies confirms this trend spans the sector. The specific mechanics of how vendors will measure and price these work units remain largely undefined, and contract terms are still emerging across the industry.

For in-house counsel and procurement teams, this shift has immediate budget implications. AI costs will become variable rather than fixed, scaling with usage rather than headcount. Organizations need to understand how their vendors define billable units and build forecasting models that account for unpredictable consumption patterns. Contracts should clarify measurement methodologies, rate structures, and cost caps before deployment begins.

mail Subscribe to Artificial Intelligence email updates

Primary sources. No fluff. Straight to your inbox.

Also on LawSnap