AI Value Gap

Thomson Reuters released its 2026 "Future of Professionals" report, documenting a widening gap between AI adoption and actual business value in legal, accounting, and insurance firms. The survey of 1,800 professionals across these sectors found that 74% now use AI tools weekly, yet 91% report their organizations are failing to convert that usage into measurable results. The consequence is concrete: firms are losing clients, talent is departing, and a generation of professionals is struggling to develop independent judgment without clear ROI frameworks.