Reckitt Posts 12th Straight Double-Digit China Sales Quarter on Douyin Livestream Selling
Reckitt, the maker of Durex, Lysol, and Finish, says a shift from stores to social commerce has produced 12 consecutive quarters of double-digit sales growth in China. The business is now led by video demonstrations and livestreams on Douyin, China's version of TikTok. Ecommerce and social commerce together account for 80% of Reckitt's China sales, up from 30% six years ago. The livestreams use company salespeople, paid influencers, and AI avatars. The company says it has produced more than one million short videos that have drawn 15 billion views, along with more than 100,000 hours of livestreaming. CEO Kris Licht says the approach lets the company "run thousands of pieces of content until we find the one that really hits." Reckitt began livestreaming selected Durex products on Douyin in 2023.