The exercise reflects a broader organizational challenge: employees across industries worry about AI-driven job displacement and feel uncertain using new tools. Hartley's approach avoided top-down mandates in favor of demonstrating immediate, practical value through a low-stakes creative task. Research suggests that when employees experience how AI handles routine work and frees them for higher-value contributions like strategic problem-solving, adoption accelerates.
For in-house counsel, this matters because healthcare organizations face particular pressure to implement AI thoughtfully. Trust and careful change management are critical in regulated industries. Attorneys managing organizational adoption of AI tools should consider whether their implementation strategy demonstrates value through hands-on experience rather than policy alone—a distinction that may determine whether adoption succeeds or stalls.