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GoTo survey finds Gen Z workers fear AI is making them less intelligent

Published
Score
15

Why it matters

GoTo and Workplace Intelligence released survey findings revealing a sharp disconnect between AI's productivity promise and worker anxiety about skill erosion. Among 2,500 global employees and IT leaders surveyed, 39% say overreliance on AI is degrading their professional capabilities—a figure that climbs to 46% among Gen Z workers. Half of respondents acknowledge relying too heavily on AI, while 30% report they cannot function without it. The pressure is acute: 60% feel compelled to use AI to meet productivity expectations, and 70% admit deploying it for sensitive or high-stakes work, up from 54% a year prior.

The survey exposes a governance vacuum. Only 44% of IT leaders report their companies have formal AI policies in place. Among employees, 80% say they lack adequate training on AI tools, and 77% believe existing policies require substantial revision. A separate concern emerges around quality control: 43% of workers submitted AI-generated content despite suspecting it was substandard, and 77% say reviewing AI output demands more time than reviewing human work.

For in-house counsel and compliance teams, the findings signal mounting liability exposure. The gap between AI adoption rates and policy maturity creates risk across multiple fronts—from IP and confidentiality breaches (given heavy use on sensitive tasks) to potential employment claims around skill development and workplace safety. Organizations should audit their AI governance frameworks now, establish clear use boundaries by function, and implement mandatory training before adoption accelerates further. The data suggests the window for proactive policy-setting is narrowing.

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