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LexisNexis expands white-glove AI support for large law firms

Published
Score
20

Why it matters

LexisNexis Legal & Professional is restructuring its customer engagement model around its Lexis+ with Protégé AI platform, shifting from transactional vendor relationships to hands-on advisory partnerships. The company is adding Strategic Business Development Leads and Legal Engineers to help law firms integrate AI into existing workflows and customize the platform to firm-specific practice needs. Tony Muljadi, the company's large-law lead, framed the change as a move away from renewal-focused interactions toward sustained support through the legal technology transition.

The scope of affected firms and specific implementation timelines remain unclear. LexisNexis has not disclosed which law firms are participating in the expanded advisory model or detailed metrics around adoption rates for Protégé AI.

For law firm leaders, this signals a broader shift in how legal tech vendors are positioning themselves as AI adoption accelerates. Rather than licensing software and stepping back, LexisNexis is betting that firms will pay for embedded advisory services to manage implementation risk and workflow disruption. Firms evaluating research platforms should assess whether this model—which requires more vendor touchpoints and customization work—aligns with their integration capacity and whether the added service layer justifies the cost premium over self-directed adoption.

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